Shipping Policy

Q: Does the item come with free shipping?

A: 3-7 business free shipping service is provided on all orders by Hotmoon in USA address. You can also choose 1-3 business days expedited shipping, there will be an additional $5.99 shipping fee for expedited shipping.

Q: How to check the status of my package? 

A: An email would be sent to confirm that your order has been received and is being processed. Another email would be sent to you with tracking information when your order ships.

Q: How long does delivery usually take?

A: The product will ship in 48 hours after purchase, and free delivery will take around 2-7 business days, expedited shipping take about 1-3 business days.

Q: What countries do you ship to? 

A: Currently, we only ship to the US. For other areas and countries, please contact support@hotmoon.com first to get the stock and shipping info

Q: I ordered more than one item. Will they all be delivered at the same time?

 A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I received a product that's different from what I ordered?

 A: Please contact customer support at support@hotmoon.com.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to support@hotmoon.com.