Luna FAQ – Hotmoon
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Luna FAQ

Can I play my own music on Luna?

No. The stand-alone Luna does not support Bluetooth or music streaming from a phone.

Does Luna need the Hotmoon app?

No. The stand-alone Luna works independently and does not require the Hotmoon app.

Device is not responding.

Ensure the product is properly connected to a 5V/1A power supply and the connection is not loose.

Alarm didn’t ring.

(1) Make sure the alarm icon is on. Press ā€œAlarm 1ā€ or ā€œAlarm 2ā€ (bottom button) to enable/disable the alarm.

(2) Check if the alarm volume is too low (30 levels available). 

(3) Toggle the alarm off and on again to flash the set alarm time on the clock and verify it is correct.

(4) Verify the AM/PM setting is correct.

How to dim or turn off the clock display?

Press the ā€œClock Brightness Adjustmentā€ button to cycle through 5 brightness levels and Off. Press and hold for Level 1, press again for Level 4.

Does Luna come with a power cable?

Yes. Luna includes a USB-to-USB-C power cable. A 5V/1A USB power adapter is not included, but you can use a standard USB power adapter, such as a phone charger. Luna must be connected to a power source to operate and does not have a built-in battery.

The device is not emitting any sound.

(1) Check if the volume is set to the lowest level; press ā€œVolume Upā€ button to increase volume.

(2) Check if the timer mode is currently active.

Can I turn on the light only at night?

Yes. Press the Light button without touching the sound—soft lighting, no noise.

Why don't buttons work after snooze?

Buttons are disabled during snooze. Press and hold any button to stop the alarm and restore control.

Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

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