After upgrading Omini firmware to the V 1.7.9 version, I can not connect to "Hotmoon Omini" Bluetooth.

After upgrading the firmware, find "Hotmoon Omini" in "Settings"-"Bluetooth"-"My Devices". Click the "!" on the right side and select "Forget This Device". Then go back to "Bluetooth", find "Hotmoon Omini" in "Other Devices", and tap "Connect".

If you cannot find "Hotmoon Omini" in "Other Devices", please turn the "Bluetooth" switch at the top of this page "Off" & "On", and then go to "Other Devices" to find "Hotmoon Omini".

What's the firmware upgrade precaution?

1. Ensure that the device's power is more than 30%. It is best to be plugged into power and stay on the charger.

2, The distance between the phone and the device is not more than 2 feet.

3. During the upgrade process, stay in the Hotmoon App upgrade interface.

4. When you hear the prompt "Firmware Upgrade Successful", please wait until the return arrow appears in the upper left corner of the interface. Then you can tap it to complete.

What should I do if the firmware upgrade fails?

During the firmware upgrade process, the progress bar stays without any move for more than 15 minutes, and the device can not be powered on or off, and the buttons are not responding, the firmware upgrade is regarded to have failed.

If so, plug the device into power, tap "Add Device" on the "Home" page of the Hotmoon App, and then tap "Tap here if firmware update fails" at the bottom. Thus the device could restart the firmware update process, and you need to wait patiently for the device to announce "Firmware update successful".

My phone cannot connect to device after pairing.

After successful pairing, every time you turn on device and Hotmoon App, they will automatically reconnect. If not, please tap "Home"-"Device" under the device list and wait around 5-10 seconds, the device list will be highlighted that the connection is successful. If still fail, please turn off the Bluetooth, Hotmoon App and device, and try to connect again.

How to mix sounds?

Tap "See All & DIY mix" in "Library" page and tap any sounds you like. And you can tap "DIY Mix" in the bottom column if you want to adjust the brightness and volume.

I cannot unlock the VIP content of the Hotmoon app.

Only the account which is being paired with the device can unlock the VIP content.

If account A gives device to account B after pairing, then account B can unlock the VIP content after pairing, while account A could just enjoy other features except unlocking the VIP content.

I cannot switch sounds by the button of device.

While it is playing the online sound of Hotmoon App, you have to switch sounds in Hotmoon App instead of the button. 

While the device is playing the built-in sound, I cannot hear the sounds of other apps.

Yes, it is designed for immersive experience. If your phone is connected to your device, no sound from the phone will play through your device when it is playing the built-in sound. 

I want to enjoy the sleep sounds of Hotmoon while using other apps.

Omini cannot play the sounds of Hotmoon App and other App at the same time. You can play the built-in sounds of device while using other Apps.

The Bluetooth setting page of my phone shows that there are two Bluetooth connections?

Hotmoon adopts Dual-mode Bluetooth technology, one for controlling the device and another is for playing sounds. For iPhone users, the Bluetooth setting page will show 2 Bluetooth names. And then you can enjoy the full functions of device and APP after both are connected.

The sounds being played by device is interrupted by the phone system notifications, text messages, incoming calls and other sounds.

Please set your phone to mute mode, then the other sounds will not interrupt the music that device is playing. 

Can my mobile phone connect to device without network?

Yes. After logging in the Hotmoon App with network, within a week you can log in without network, connect to device via Bluetooth and play any cached audio.

What do online mode and offline mode mean?

Online mode means device only can play sounds of your phone.

Offline mode means device only can play the built-in sounds.

Why do I need to offer geographic location permission?

Due to the requirements of the Android system, it is necessary for the OS below 12 to obtain the geographic location permission when connecting via Bluetooth. And you can turn off the geographic location permission after pairing.

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