Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

Once connected, Cocoon Pro syncs its time with your phone automatically. If it doesn't, tap the device icon in the upper right of the 'My Plan' page and select 'Time Calibration.'

The default clock brightness is set to Level 1 (low brightness) from 10 PM to 7 AM and Level 7 at other times. Depending on the unboxing time, the initial clock brightness may be Level 1. Please customize it per your need in the app.

Make sure your app and firmware are updated, and verify that the selected repeat weekdays meet your needs.

Tap "Device Settings"-"Prompt Tone Volume", and adjust the volume slider to set the exact volume you need.

Tap any button to stop your Schedule playback.

To pair your Cocoon Pro Sound Machine, use the "Add Device" function in the Cocoon Pro app. While the device may appear in your phone's Bluetooth settings, it must be paired through the app for proper functionality.

Press and hold the button at the device's bottom. Then the device will flash with the white light, showing it's going to be paired. Start from "Add Device"

and complete the steps in the app to connect. Wi-Fi is required.

The backlight of all buttons automatically turns off after 10 seconds of no operation and can wake up by tapping any button.

Sound machine mode: You can control and customize Cocoon Pro, but all content of the "Cloud" section can be played only by your phone.

Bluetooth speaker mode: Cocoon Pro works as a Bluetooth speaker, and all content of the "Cloud" section can be played by Cocoon Pro.

Due to the requirements of the Android system, the OS below 12 must obtain geographic location permission when connecting via Bluetooth.

Only the account that is being paired with Cocoon Pro can unlock the VIP content. If account A gives Cocoon Pro to account B after pairing, then account B

can unlock the VIP content after pairing, while account A could just enjoy other features except unlocking the VIP content.

In 'Sound Machine Mode,' you can. In 'Bluetooth Speaker Mode,' Cocoon Pro will play all sound from your apps.

Five. You can personalize each schedule with sounds, light or both.

Eight. You can personalize each step with sounds, light or both.

No, you can't. If you log in on one device, you'll be logged out of the other. This ensures that your data is complete and prevents any mix-ups.

No. Cocoon Pro was designed as a personal use device. But, if you share a bedroom with a partner and would like for them to be able to control your Cocoon Pro, just have them use your same Hotmoon login credentials. They will be able to control it without any limitations. 

1. Uninstall and download the latest version of the Hotmoon app. During the installation process, agree to the mobile phone permissions requested by the application.

2. After powering on the device, press the bottom button to make the white light flash.

3. Open the Hotmoon app - navigate to "Device" - select "Add Device" - choose "Cocoon Pro", and follow the in-app guide to complete the connection process.

Cocoon Pro will automatically adjust the time when it connects to the Hotmoon app. Alternatively, you can manually adjust the time by tapping 'Device Settings' - 'Time Calibration'.

Volume Fade-in Mode gradually increases the sound volume from 0 to the maximum level within 30 minutes when the schedule is active. If the schedule is longer than 30 minutes, Cocoon Pro will maintain the maximum volume once it reaches it.

Go to the login page of the Hotmoon app, tap 'Forgot Password,' and follow the instructions. If you encounter any issues, please contact us via email: support@hotmoon.com.

No. You can set multiple schedules or adjust the schedule time to suit your preferences without relying on snooze.