Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

Once connected, Cocoon Pro syncs its time with your phone automatically. If it doesn't, tap the device icon in the upper right of the 'My Plan' page and select 'Time Calibration.'

Make sure your app and firmware are updated, and verify that the selected repeat weekdays meet your needs.

1. Tap the Settings icon on the upper right of the "My Plan" page

2. Tap "Prompt Tone Volume"

3. Drag the slider to set the perfect volume

Tap any button to stop your Schedule playback.

To pair your Cocoon Pro Sound Machine, use the "Add Device" function in the Cocoon Pro app. While the device may appear in your phone's Bluetooth settings, it must be paired through the app for proper functionality.

Press and hold the button at the device's bottom. Then the device will flash with the white light, showing it's going to be paired. Start from "Add Device"

and complete the steps in the app to connect. Wi-Fi is required.

The backlight of all buttons automatically turns off after 10 seconds of no operation and can wake up by tapping any button.

Sound Machine Mode:

Best for sleep and routines

Full app control

Cloud content plays on your phone

Bluetooth Speaker Mode:

Great for daytime streaming

Connect via Bluetooth of your phone

Cloud content plays on the device

Tip: Use Sound Machine Mode for relaxing nights, Bluetooth Mode for flexible daytime listening.

Due to Android system requirements, devices running below Android 12 must grant location permission to use Bluetooth. This is enforced by Google—our app does not access, store, or track location data. Devices on Android 12+, or iOS, do not require this permission.

Only the account that is being paired with Cocoon Pro can unlock the VIP content. If account A gives Cocoon Pro to account B after pairing, then account B

can unlock the VIP content after pairing, while account A could just enjoy other features except unlocking the VIP content.

In 'Sound Machine Mode,' you can. In 'Bluetooth Speaker Mode,' Cocoon Pro will play all sound from your apps.

Five. You can personalize each schedule with sounds, light or both.

Eight. You can personalize each step with sounds, light or both.

No, you can't. If you log in on one device, you'll be logged out of the other. This ensures that your data is complete and prevents any mix-ups.

No. Cocoon Pro is designed for personal use. If someone else needs control, just have them log in with your Hotmoon account—no limits, full access.

1. Uninstall and download the latest version of the Hotmoon app. During the installation process, agree to the mobile phone permissions requested by the application.

2. After powering on the device, press the bottom button to make the white light flash.

3. Open the Hotmoon app - navigate to "Device" - select "Add Device" - choose "Cocoon Pro", and follow the in-app guide to complete the connection process.

Cocoon Pro will automatically adjust the time when it connects to the Hotmoon app. Alternatively, you can manually adjust the time by tapping 'Device Settings' - 'Time Calibration'.

Volume Fade-in Mode gradually increases the sound volume from 0 to the maximum level within 30 minutes when the schedule is active. If the schedule is longer than 30 minutes, Cocoon Pro will maintain the maximum volume once it reaches it.

Go to the login page of the Hotmoon app, tap 'Forgot Password,' and follow the instructions. If you encounter any issues, please contact us via email: support@hotmoon.com.

No. You can get a similar effect by using the schedule feature. Set multiple schedules: For example, if you want a gentle reminder first and then a stronger one later (like a snooze), you can create two schedules—one for your initial wake-up and another one 5–10 minutes later.