How to customize the sound buttons?
How to customize my Routine?
How to adjust the clock brightness?
How to stop my Schedule?
Tap any button to stop your Schedule playback.
How to pair again after disconnection?
Press and hold the button at the device's bottom. Then the device will flash with the white light, showing it's going to be paired. Start from "Add Device"
and complete the steps in the app to connect. Wi-Fi is required.
How long do the buttons' backlights last?
The backlight of all buttons automatically turns off after 10 seconds of no operation and can wake up by tapping any button.
What do sound machine mode and Bluetooth speaker mode mean?
Sound machine mode: You can control and customize Cocoon Pro, but all content of the "Cloud" section can be played only by your phone.
Bluetooth speaker mode: Cocoon Pro works as a Bluetooth speaker, and all content of the "Cloud" section can be played by Cocoon Pro.
Why do I need to offer geographic location permission?
Due to the requirements of the Android system, the OS below 12 must obtain geographic location permission when connecting via Bluetooth.
I cannot unlock the VIP content of the Hotmoon app.
Only the account that is being paired with Cocoon Pro can unlock the VIP content. If account A gives Cocoon Pro to account B after pairing, then account B
can unlock the VIP content after pairing, while account A could just enjoy other features except unlocking the VIP content.
Can I save my DIY Mix to Cocoon Pro?
Can I hear sound from other apps on my phone while Cocoon Pro is working?
In 'Sound Machine Mode,' you can. In 'Bluetooth Speaker Mode,' Cocoon Pro will play all sound from your apps.
What is the maximum number of schedules that can be set?
Five. You can personalize each schedule with sounds, light or both.
What is the maximum number of steps in the routine that can be set?
Eight. You can personalize each step with sounds, light or both.
Can I log into my account on both my phone and tablet at the same time?
No, you can't. If you log in on one device, you'll be logged out of the other. This ensures that your data is complete and prevents any mix-ups.
Can I share my Cocoon Pro with multiple users?
No. Cocoon Pro was designed as a personal use device. But, if you share a bedroom with a partner and would like for them to be able to control your Cocoon Pro, just have them use your same Hotmoon login credentials. They will be able to control it without any limitations.
How to reconnect my Cocoon Pro?
1. Uninstall and download the latest version of the Hotmoon app. During the installation process, agree to the mobile phone permissions requested by the application.
2. After powering on the device, press the bottom button to make the white light flash.
3. Open the Hotmoon app - navigate to "Device" - select "Add Device" - choose "Cocoon Pro", and follow the in-app guide to complete the connection process.
How to adjust the time displayed by Cocoon Pro?
Cocoon Pro will automatically adjust the time when it connects to the Hotmoon app. Alternatively, you can manually adjust the time by tapping 'Device Settings' - 'Time Calibration'.
How to adjust the voice prompt volume of Cocoon Pro?
Tap "Device Settings"-"Prompt Tone Volume", and adjust the volume slider to set the exact volume you need.
What is Volume Fade-in Mode in the schedule setting?
Volume Fade-in Mode gradually increases the sound volume from 0 to the maximum level within 30 minutes when the schedule is active. If the schedule is longer than 30 minutes, Cocoon Pro will maintain the maximum volume once it reaches it.
How to reset my password?
Go to the login page of the Hotmoon app, tap 'Forgot Password,' and follow the instructions. If you encounter any issues, please contact us via email: support@hotmoon.com.
Is there a snooze function?
No. You can set multiple schedules or adjust the schedule time to suit your preferences without relying on snooze.