Cocoon Pro 2 FAQ – Hotmoon
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Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

Clock


The clock time is incorrect.

Once connected, your device syncs its time with your phone automatically. If it doesn't, tap the Settings icon on the upper right of the My Plan page and select 'Time Calibration.'

How to adjust the clock brightness?

šŸš€ Before You Start:

1. Open the app and connect your Cocoon Pro 2.

2. Make sure it’s in "Sound Machine Mode" (check on the device card on the "device" page). If not, press the bottom button to switch.

3. Tap the device card on the "device" page to enter the "My Plan" page.


How to update the clock time for DST?

To adjust for daylight saving time changes, please connect the device to the app to recalibrate the clock.

Setting


How to turn off the sound or light separately?

Hold the device’s Volume Down button to mute sound, and hold the Light button to turn off the light.

How to adjust the voice prompt volume?

1. Open the app and connect your Cocoon Pro 2.
2. Make sure it’s in "Sound Machine Mode" (check on the device card on the "device" page). If not, press the bottom button to switch.
3. Tap the device card on the "device" page to enter the "My Plan" page.
4. Tap the Settings icon on the upper right of the "My Plan" page.
5. Tap "Prompt Tone Volume".
6. Drag the slider to set the perfect volume.

How to customize the sound buttons?

(1) Open the app and connect your Cocoon Pro 2. Make sure it’s in "Sound Machine Mode" (check on the device card on the "device" page). If not, press the bottom button to switch. Tap the device card on the "device" page to enter the "My Sounds" page.

(2) On the "My Sounds" page, tap ā€œEditā€.

(3) Select a sound to replace, choose your favorite from the Library, and save.

(4) Your device will sync automatically.


Schedule / Routine


Schedule isn't working properly.

Make sure your app and firmware are updated, and verify that the selected repeat weekdays meet your needs.

Is there a snooze function?

No. You can get a similar effect by using the schedule feature. Set multiple schedules: For example, if you want a gentle reminder first and then a stronger one later (like a snooze), you can create two schedules—one for your initial wake-up and another one 5–10 minutes later.

How to stop my Schedule?

Tap any button to stop your Schedule playback.

How to customize my Routine?

šŸš€ Before You Start:

1. Open the app and connect your Cocoon Pro 2.

2. Make sure it’s in "Sound Machine Mode" (check on the device card on the "device" page). If not, press the bottom button to switch.

3. Tap the device card on the "device" page to enter the "My Plan" page.


What is the maximum number of schedules that can be set?

Five. You can personalize each schedule with sounds, light or both.

What is the maximum number of steps in the routine that can be set?

Eight. You can personalize each step with sounds, light or both.

What is Volume Fade-in Mode in the schedule setting?

Volume Fade-in Mode gradually increases the sound volume from 0 to the maximum level within 30 minutes when the schedule is active. If the schedule is longer than 30 minutes, Cocoon Pro 2 will maintain the maximum volume once it reaches it.

Connect & Log In


I can't pair it via the Bluetooth page.

To pair your Cocoon Pro 2 Sound Machine, always use the 'Add Device' feature in the Hotmoon app—not your phone’s Bluetooth settings.

How to pair again after disconnection?

Press and hold the button on the bottom of the device until the white light flashes—this means it's ready to pair. Then tap 'Add Device' in the Hotmoon app and follow the on-screen steps to connect. Wi-Fi is required. Need help? Reach out anytime at support@hotmoon.com

Can I share my Cocoon Pro 2 with multiple users?

No. Cocoon Pro 2 is designed for personal use. If someone else needs control, just have them log in with your Hotmoon account—no limits, full access.

Can I log into my account on both my phone and tablet at the same time?

No, you can't. If you log in on one device, you'll be logged out of the other. This ensures that your data is complete and prevents any mix-ups.

How to reset my password?

Go to the login page of the Hotmoon app, tap 'Forgot Password,' and follow the instructions. If you encounter any issues, please contact us via email: support@hotmoon.com.

Others


What do sound machine mode and Bluetooth speaker mode mean?

Sound Machine Mode:

Best for sleep and routines

Full app control

Cloud content plays on your phone


Bluetooth Speaker Mode:

Great for daytime streaming

Connect via Bluetooth of your phone

Cloud content plays on the device


Tip: Use Sound Machine Mode for relaxing nights, Bluetooth Mode for flexible daytime listening.

Why does the app ask for location permission when connecting via Bluetooth on some Android devices?

Due to Android system requirements, devices running below Android 12 must grant location permission to use Bluetooth. This is enforced by Google—our app does not access, store, or track location data. Devices on Android 12+, or iOS, do not require this permission.

How long do the buttons' backlights last?

The backlight of all buttons automatically turns off after 10 seconds of no operation and can wake up by tapping any button.

I cannot unlock the VIP content of the Hotmoon app.

Only the account currently paired with the Hotmoon device can unlock VIP content. If Account A pairs the device but later gives it to Account B, then Account B can access VIP content after pairing, while Account A can still use other features, except VIP content.

Can I hear sound from other apps on my phone while Cocoon Pro 2 is working?

In 'Sound Machine Mode,' you can. In 'Bluetooth Speaker Mode,' Cocoon Pro 2 will play all sound from your apps.

Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

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