Email Us Directly for Quick Troubleshooting Assistance: support@hotmoon.com

Once connected, your device syncs its time with your phone automatically. If it doesn't, tap the device icon in the upper right of the 'My Plan' page and select 'Time Calibration.'

The default clock brightness is set to Level 1 (low brightness) from 10 PM to 7 AM and Level 7 at other times. Depending on the unboxing time, the initial clock brightness may be Level 1. Please customize it per your need in the app.

Make sure your app and firmware are updated, and verify that the selected repeat weekdays meet your needs.

Tap "Device Settings"-"Prompt Tone Volume", and adjust the volume slider to set the exact volume you need.

Tap any button to stop your Schedule playback.

To pair your Cocoon Pro 2 Sound Machine, always use the 'Add Device' feature in the Hotmoon app—not your phone’s Bluetooth settings.

Press and hold the button on the bottom of the device until the white light flashes—this means it's ready to pair. Then tap 'Add Device' in the Hotmoon app and follow the on-screen steps to connect. Wi-Fi is required. Need help? Reach out anytime at support@hotmoon.com

The backlight of all buttons automatically turns off after 10 seconds of no operation and can wake up by tapping any button.

Sound machine mode: You can control and customize your device, but all content of the "Cloud" section can be played only by your phone.

Bluetooth speaker mode: your device works as a Bluetooth speaker, and all content of the "Cloud" section can be played by your device.

Due to the requirements of the Android system, the OS below 12 must obtain geographic location permission when connecting via Bluetooth.

Only the account currently paired with the Hotmoon device can unlock VIP content. If Account A pairs the device but later gives it to Account B, then Account B can access VIP content after pairing, while Account A can still use other features, except VIP content.

In 'Sound Machine Mode,' you can. In 'Bluetooth Speaker Mode,' Cocoon Pro 2 will play all sound from your apps.

Five. You can personalize each schedule with sounds, light or both.

Eight. You can personalize each step with sounds, light or both.

No, you can't. If you log in on one device, you'll be logged out of the other. This ensures that your data is complete and prevents any mix-ups.

No. Cocoon Pro 2 is designed for personal use. However, if you share a bedroom and want your partner to control the device, simply have them log in with your Hotmoon account. They'll have full access without any limitations.

1. Uninstall and download the latest version of the Hotmoon app. During the installation process, agree to the mobile phone permissions requested by the application.

2. After powering on the device, press the bottom button to make the white light flash.

3. Open the Hotmoon app - navigate to "Device" - select "Add Device" - choose "Cocoon Pro 2", and follow the in-app guide to complete the connection process.

Cocoon Pro 2 will automatically adjust the time when it connects to the Hotmoon app. Alternatively, you can manually adjust the time by tapping 'Device Settings' - 'Time Calibration'.

Volume Fade-in Mode gradually increases the sound volume from 0 to the maximum level within 30 minutes when the schedule is active. If the schedule is longer than 30 minutes, Cocoon Pro 2 will maintain the maximum volume once it reaches it.

Go to the login page of the Hotmoon app, tap 'Forgot Password,' and follow the instructions. If you encounter any issues, please contact us via email: support@hotmoon.com.

No. You can set multiple schedules or adjust the schedule time to suit your preferences without relying on snooze.